/Management

Ser Chai Seong, Andrew – Co-Founder and Managing Consultant (Advisory)

Andrew Ser is the co-founder and Managing Consultant (Advisory) of Polaris Net Sdn. Bhd. He holds a Bachelor of Engineering Degree in Electrical Electronics with First Class Honors from Universiti Tenaga Nasional, Malaysia. His is the recipient of the Certificate of Excellence in the HSBC Young IT Entrepreneur Awards by HSBC Bank Malaysia and the Intel Scholarship Award by Intel Malaysia.

Andrew’s expertise lies in advisory work for the implementation of enterprise solutions, solutions architecture design and user experience development for enterprise software. He has a total of more than 10 years of experience in these fields.

Among the past engagements managed by Andrew include the development of an Investor Relations web portal for one of the largest mobile telecommunications company in Malaysia and the design of a debtor’s management solution for a leading call centre based in Kuala Lumpur that serves various multinational corporations. He has previously given talks in various forums including the Asia Business Forum’s Marketing Performance Management Conference where he spoke on the topic of Technology & Customer Relationship Management and the Federation of Malaysian Manufacturers (FMM) Northern Region ICT Conference where he spoke on Shared Services and Outsourcing (SSO) strategies.

At present, Andrew manages the business development initiatives of Polaris Net. He also heads consulting assignments and implementation and delivery for various projects.

Steven Lim – Co-Founder and Managing Consultant (Solutions)

Steven Lim is the co-founder and Managing Consultant (Solutions) of Polaris Net Sdn. Bhd. He holds a Bachelor of Science Degree in Accounting & Finance with First Class Honors from the University of Warwick, UK. His academic achievements include the award for the highest scorer in Finance at the University of Warwick by the Association of Corporate Treasurers, UK. He was also the highest scorer in Malaysia for a business subject for Cambridge A-Levels and was given the award by the University of Cambridge Local Examination Syndicate (UCLES).

Steven’s expertise lies in the design, development and implementation of enterprise solutions for businesses in which he has a total of more than 10 years of experience. He has also headed numerous consulting engagements for the implementation of ITIL-compliant service desk software for international organisations based in Malaysia and Singapore.

Among the past engagements managed by Steven include the development of enterprise applications for a public-listed international property services company that is headquartered in the UK and heading the implementation of an IT service desk solution for the largest consumer electronics and furniture retailer in Malaysia.

At present, Steven manages the implementation of projects; from the point of post-engagement to delivery and support. He also manages the Research & Development efforts of the company; where he actively contributes to the software development efforts of the engineers in Polaris Net.


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