TouchSales Support
TouchSales aims to help businesses increase sales and customer satisfaction. Stop managing customer requests and feedback by relying on your memory or scribbled notes.
Start by using a solution that’s used by large helpdesks and call centres; now made available for small and medium-sized businesses.
What happens after the sales cycle? Naturally, you will need to provide reliable after sales service to handle enquiries, complaints, warranty claims and even product maintenance. TouchSales Support is a web-based customer support software that allows your business to provide a reliable and consistent after sales service. It is easily configurable to be used for business scenarios such as:
Call Centres
IT Help Desk
Customer Service Center
Facilities Help Desk
CUSTOMER & CONTACTS MANAGEMENT
Manage Records of Customers and Contacts
Integrated Database
TICKETS MANAGEMENT
Support Request
Member Account Enquiry
Service or Hardware Fault Reporting
History Record and Follow-up
ACTIVITIES MANAGEMENT
Manage and Track Follow-up Activities
SERVICE LEVEL AGREEMENTS (SLA)
Track Response and Resolution Times
Measure Effectiveness of the Service Desk
CUSTOMER SELF-SERVICE PORTAL
Submit New Tickets
View Ticket History
FAQs and Knowledge Base
ASSETS & ITEMS MANAGEMENT
Manage Equipment and Locations of Equipment Deployed
Store Specifications of Each Equipment
KNOWLEDGE BASE
Knowledge Base Articles
EASY INTEGRATION
Emails
SMS
Telephony (PABX)
Third-party Software
REPORTS
Customised Reports
Web-based Reports
Facilitates Data Analysis
